
Last year, we reviewed 40 pricing changes at services firms. Partners unanimously approved 31 of them. Yet 19 of those 31 had quietly reverted within 90 days. A partner vote settles an internal decision. It does not tell me what an account lead will say when a client asks for the old rate, or what that client will be invoiced. I would make the handover part of the rate decision: prepare the explanation, set the boundary for the first refusal and assign an owner to check the invoices.




















